Frequently Asked Questions

Sales Tax

Federal law requires that tax be collected on all orders being shipped to addresses within the U.S.

Customization Policy

We reserve the right to refuse to print or produce any customized features on products that do not meet our quality guidelines. Customized features may include but are not limited to: photographs, artwork or graphics, text message lines, and other text that may occur within names, titles, slogans, addresses, phone numbers or email addresses.

Placing an Order

Ordering online is fast, easy and secure:

1. Select a product to personalize.
2. Upload your logo or experiment with different fonts, ink colors, and design placements.
3. Instantly view your changes in our online design tool.
4. Change your personalization until you're satisfied.
5. Preview your final design, approve it and add the item to your shopping cart.
6. Check out.

Once your order is complete, we will automatically offer you a printable order confirmation and send a copy to your email address.

If you need assistance, call us at 1-800-238-6349. Our dedicated staff of Promotional Products Experts are available to assist you every step of the way.

Payment

We accept Visa, MasterCard, Discover and American Express, utilizing the VeriSign Secure Site service, one of the most recognized symbols of trust on the Web. Your credit card will be authorized at the order confirmation stage of the online ordering process.

Is my credit card information safe?

Yes. We use a Secure Socket Layer (SSL) connection on the pages where you record personal and payment information. Look for the lock at the bottom of your browser to indicate a secure connection.

Service, Returns and Cancellations

Service

Our dedicated staff of member service representatives are available to assist you in the ordering process every step of the way. Call one of our representatives at 1-800-238-6349.

Returns

If you have received your order and it is damaged or defective in any way, please let us know by calling us at 1-800-238-6349 and we will replace it immediately. If you have received your order and feel that the personalization is not accurate to your online preview, we will be glad to re-print your order at no additional charge. We believe in our products and back them up with our 100% Satisfaction Guarantee.

Cancellation Policy

All online orders are submitted to production immediately to provide the timeliest service possible. Therefore, orders cannot be canceled after they are submitted. Please call 1-800-238-6349 and speak with a representative for further assistance.