Shipping Terms and Conditions

Estimating Shipping Time & Cost

To understand your shipping estimate while placing an order, first click “Estimated Shipping Cost” on the product page, and then enter your destination details. You can also review this information during checkout.

Production & Shipping Timing

• The time it takes to produce an item is not included and estimated in its shipping time. To get a full understanding of production time or turnaround time, please visit our Production Time page.
• Cut-Off Times: Our general cut-off is 1:00 PM (EST). Orders placed after that on Fridays or on weekends are processed the next business day. Please note that:
  • Certain products may have different cut-off times due to additional processing requirements.
  • For same-day shipping, when available, orders must be placed before the cut-off time.

Shipping Cost & Variables

Shipping cost and time vary depending on:

• Destination
• Product type and material
• Quantity and weight
• Selected courier service

Shipping Restrictions

We currently do not ship to:

• PO Boxes
• APO/FPO addresses
• Certain international destinations

Please verify your shipping address to avoid delays or rejections.

Delivery Timing & Limitations

• While we always aim to ship your order by the estimated completion date, exact delivery dates are not guaranteed.
• Turnaround times are non-contractual and may vary.

Local Delivery Policy

• Local deliveries on a specific day or hour cannot be guaranteed.
• Local deliveries take place between 8:00 AM and 5:00 PM (EST).
• Delivery is restricted to ground floors or building lobbies only.
• If safe parking is unavailable, your order may be returned for in-store pickup.

Order Changes & Edits

• You may edit your order details, such as material, size, finishing options, and address, from your account while it is still being processed and only before it is confirmed for production. Notes that changes in quantity may affect shipping costs due to weight changes.
• After your order enters production, you can contact our customer support at +1 905-660-1363 (Mon–Fri, 9:00 AM – 5:30 PM EST) to check if changes are still possible. While we'll do our best, changes are not guaranteed at this stage.

Shipping Charges & Size Considerations

• Larger products may incur higher shipping fees due to their size.
• We are bound by the size/weight limitations of our courier partners, including UPS, FedEx, and Purolator.

Weather Delays

Weather conditions can delay shipping in certain areas. Please account for possible seasonal disruptions.

International Shipping & Customs

• International customers are responsible for all applicable customs duties and taxes.
• These fees are not included in our shipping charges and must be paid directly to your local authorities.

Tracking & Delivery Issues

• Tracking information is emailed once your order ships.
• If your package is lost, delayed, or damaged, contact the shipping courier directly. They are responsible once the package leaves our facility.

Return Shipping

If you need to return an item, please contact us first before sending it back.

Undeliverable Packages

• If a shipment cannot be delivered and is therefore returned to us:
  • The customer is responsible for any additional shipping or return charges.
  • To avoid delays or fees, ensure your shipping address is accurate.

Multiple Shipments

• Your order may be sent in multiple packages, depending on size and availability.
• If so, you will receive separate tracking information for each shipment.

Discount Codes

• Promo codes apply to the base product price only.
• They do not apply to shipping fees or add-on services.

Partial Shipments

We do not allow partial shipments. If any item is back-ordered, the entire order will be held until all items are ready.

Customs & Import Duties (International Orders)

For international orders:

• The recipient must pay all customs duties and import taxes as required.
• These fees are not included in our charges and must be paid directly to local authorities.