FAQs

iPrint is your one-stop online printing partner. Having first appeared on the net in 1996, iPrint.com is a pioneer of online custom printing. We are proud to offer a wide range of services to individuals, agents, and businesses alike, bringing you advanced full-colour printing technology, high-quality materials, and accessible design solutions. We are known for our competitive pricing, fast turnaround, and friendly customer support, and are here to help you share your message beautifully and confidently.

We make it easy for you to address all your printing needs in one place. We offer a wide variety of products, including business cards, banners, signs, marketing materials, stickers, labels, displays, promotional items, hardware and more. We also provide exclusive design services and have made it simple for you to bring your own designs to life. You can use our free and user-friendly online design studio to access and customize an extensive gallery of free templates or even create something completely new from scratch.

Yes, most of our products have a minimum order quantity. However, we also offer items that are available in any quantity you choose. Minimums are always clearly listed on each product page so you know exactly what to expect.

Yes, the more you print, the more you can save as we offer volume-based discounts that increase as your order quantity goes up. This is our way of giving you more value on bigger orders. We also provide tailored pricing for businesses and bulk purchases. Feel free to contact us for a custom quote.

Yes, most of our paper products are recyclable, and we're always exploring new ways to make our printing more sustainable.

Choose your product, customize your options, and finish it by uploading your print-ready design or use our online tool to create something new. It’s that simple.

While you can place an order as a guest, creating an account allows you to save designs, track orders, manage multiple projects, and reorder easily.

Start by exploring our products to find exactly what you need, and then use our online design tool and templates to create professional prints even if you are a beginner. And don’t worry, our support team is always here to guide you every step of the way.

You can only request changes or cancellations while your order is still in the processing stage and before it enters production. Once production begins, changes can no longer be made. If you wish to change your order before it enters production, you can pause or cancel the original order from your account and then make a new one that includes your changes.

You can only request changes while your order is still in the processing stage and before it enters production. Once your proof is approved and production begins, we’re unable to make any further changes.

It’s very simple. Log in to your account, go to your order history, and click “Reorder” next to the item you'd like to purchase again.

Yes, saved designs are available in your account from the “My Designs” section, so you can reorder or update them anytime you want.

Definitely. For large or complex orders, you can request one directly from the product page.

You can do both, it’s up to you! If you already have a print-ready file of your design, just upload it and leave the rest to us. But if you wish to design from scratch, we offer you two intuitive and accessible ways. You can either take advantage of our large gallery of customizable templates or use our free online design studio to bring your own vision to life.

We accept PDF, JPEG, JPG, Ps, Ai, and Id with high resolution, preferably 300 dpi and more. Check our artwork guidelines for a more detailed explanation.

“Bleed” extends your design just a little beyond the final cut line to prevent white edges. “Trim” is where we cut the product to its final size. The “safe zone” keeps essential elements away from edges to prevent accidental trimming.

Yes. You can request a digital PDF proof directly from the product page for a small fee to review and approve your design before printing.

You can only change your design when your order is in the processing stage and before it enters production. To do this, you’ll need to place your current order on hold and submit a new order with your updated design.

For accurate prints, design in CMYK colours and ensure your monitor is calibrated. You can also request a printed proof for a small fee to check colours before printing.

Colours may vary slightly due to differences in monitor calibration and printing processes. Designing in CMYK helps reduce differences, and we always work to match your colours as closely as possible.

Yes, but make sure they are high-resolution (at least 300 dpi at print size) for the best results.

Yes, we do. Our in-house design team can help refine or create professional designs for you to make sure they look great in print.

We offer a wide selection of finishes, including glossy, matte, soft-touch, raised foil, raised spot, on various materials, including coroplast, PVC, Alupanel, Acrylic and more. Options vary by product, and you can see each product page for more details.

Yes, many of our products allow for custom sizes and shapes. Check product pages or contact us for specific options.

Each of our customizable options like die-cutting, rounded corners, lamination, or special coatings can elevate your product with a unique look and feel or add a specific function. To help you choose the right options, we have provided you with key descriptions and visuals on each product page based on available features.

Most of our products are designed for outdoor durability and are made with weatherproof and UV-resistant materials. To be sure, you can always check product details to make sure that your selected product offers these features.

Most products with uncoated or matte finishes can be written on. However, we also offer optional dry-erase film lamination on many of our products, which is designed specifically to make it easy for you to write using dry-erase markers and then wipe everything clean with no worries.

Yes, we offer various products specifically designed for vehicles and windows such as magnets, decals, clings, and stickers.

We offer standard, expedited, express, and flat-rate shipping options. Eligible products and regions may also qualify for free shipping promotions. You can select your preferred shipping method at checkout.

Production typically takes 2 to 3, and for some products, 3 to 5 business days after proof approval. Delivery time depends on your chosen method and location, but most orders arrive within 1 to 5 business days after production. Timelines begin once production is complete..

Yes. You will receive an email with a receipt and tracking information as soon as your order ships.

Shipping is currently available only within Canada and most states in the U.S. Shipping costs and delivery times vary depending on the destination and selected shipping method.

Flat-rate shipping is available for many products within certain size and region restrictions. Free shipping promotions are currently not available.

Products are securely packaged to prevent damage. Depending on size and type, items may be shipped flat, rolled, or boxed.

If your order arrives damaged or incorrect, please contact us right away. To help us resolve the issue as quickly as possible, please include clear photos of the problem and a copy of your proof. Once we receive the necessary information, our team will review the issue and provide a solution.

Since custom products are made to order, they typically can’t be returned. However, if there’s an error or quality issue, we’ll make it right.

We accept major credit cards, debit cards, PayPal, and other secure online payment options.

Payment is processed at checkout, before your order enters production.

We add sales tax based on your shipping location, as required by law. You’ll see the exact amount during checkout.

Yes. An invoice or receipt will be emailed to you as soon as your order is confirmed.

You can contact us via email or directly message us through live chat. You can also call us at +1 905-918-1129.. Our full contact details are also available at the very end of the website in the footer.

Our team is available Monday to Friday from 9:00 AM to 5:30 PM, except on public holidays.

Check our help centre for design resources, product guides, and tutorials. You can also reach out to our support team anytime for personalized help.